![]() We then tried calling customer support several times and got a run around. I also tried doing a group package which would have cost less but the website was not working correctly. This made my guests very upset as well as me. So I then had to purchase all tickets individually on my credit card. 2-The BIGGEST problem that I was given was Nobody with a season pass was able to make a reservation nor a purchase with their season pass. I had the following problems 1-was the time of arrival. Hello my name is Maria Kapp and today was a horrible day trying to set up my sons arrangements for my sons birthday party for Friday the 28th. I would like to be refunded my experience was horrible and I would of reached out Monday of this week but I had food poisoning from the chicken tenders that were not cooked all the way. She also informed me I paid for 12 tickets and not 11 and I would have them left over has the bundle deal. She gave me the bracelets for the drinks and the meal cards and gave a couple of cut the line pass which in this case would get back the hour and 40 mins I spent trying to figure out where I go to get what comes with the birthday packet for my son birthday. ![]() She asked for the email and then stated that the tickets weren’t registered properly and that she would have to fix it so that took another 30 mins of my time and I stated to her that the young girl that scan all the tickets put his what ever in the first and last name field that this was very unprofessional. I finally got to the window and I explained my dislikes and concerns to the lead at the window she said she would help me. I explained I was not satisfied and will be put in a complaint with corporate. Said they could of helped me I told them the woman said no. As I was waiting I seen Matt the other gentleman that with Kyle I explained that he directed me to the sweets booth for no reason that denied me there and stated that guest relations would provide me with everything I need that came with the package I purchased. I got back in the long line saying this wasn’t the way I expected it to be and I was not happy and I was going to file a complaint with corporate. In this case if the supervisor wasn’t sure on answering my question he should of just indicated that and told me first relations would help me. So right then and there I was unsatisfied I was frustrated that I wasted about another 40 of my time walking back and forth. I got there the woman informed me I would need to go back to guest relations. I then left the line and asked the supervisor Kyle that I purchased a birthdate packet and I needed to know where I can obtain the food and drinks whatever came with the the packet deal I did explain this was the first time I have been here. I then stood in the long line for guest relations. She said I was all set that I can ask guest relations to refund me the tickets. ![]() I went back and the girl helped me before letting us in and register each guest for I explained I paid for 11 but I only have 9 guest. So The girl informed me that she will get a manager to help he came over and said I need to go to guest services line and the woman asked about the email I explained I did not get one she resent me and email and said I was all set and i needed to register each guest. She said it was only one she asked me where the email was from six flags I explained I didn’t not receive an email. I was told that I needed tickers per person I explained my Apple Pay saved the tickets. When I arrived I went to the section we’re I can scan my ticket barcode. I attend six flags on 8/20 Saturday at about 1:25.
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